Privacy policy

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We respect your privacy. This policy explains how In2 Hearing (“we,” “our,” “us”) collects, uses, and protects your personal information. In2 Hearing is committed to protecting your personal and health information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).  

‘Personal information' includes any information that identifies you, including health information and other sensitive information such as your racial or ethnic background, political or religious beliefs, sexual orientation, or biometric data.

We may update this policy from time to time by posting changes on our website.

We may collect information depending on your interactions with us, including:

• Name, date of birth, gender, address, phone, email
• Health information relevant to audiology
• Payment or credit card details
• Other details you provide when using our services, website, or  events

We collect information when you:

• Visit our clinic, book appointments, or purchase products
• Attend screenings, talks, or events
• Interact with our website or social media
• Respond to surveys, promotions, or competitions
• Contact us with enquiries, feedback, or complaints

We may also receive information from third parties such as health funds, government agencies, or other health professionals.

• Cookies: We may use cookies to improve your experience, analyze traffic, and serve relevant ads. You can disable cookies in your browser, but some features may not work.
• Third-Party Links: Our website may link to external sites. We are not responsible for their privacy practices. 

  We use your information to:

• Provide our services and respond to enquiries
• Advise you on hearing needs, products, or services
• Improve our services and website
• Maintain accurate records
• Comply with legal requirements

 We may share your information with:

• Employees, contractors, suppliers, or professional advisors
• Government agencies (e.g., Medicare, NDIS, Workcover)
• Health practitioners, with your consent
• Legal authorities or in connection with business transfers

 With your consent, we may contact you about products, services, or events. You can unsubscribe anytime by contacting us.

 We store personal information securely and take reasonable steps to protect it. When no longer needed, information will be destroyed or de-identified. 

You can request access to or correction of your personal information by contacting us. Verification of identity may be required. 

 You can lodge a privacy complaint with us in writing. If not satisfied, you may contact the Office of the Australian Information Commissioner (OAIC) via www.oaic.gov.au 

• Email: enquiry@in2hearing.com.au
• Phone: (08) 7001 9818
• Address: In2 Hearing, 226 Melbourne Street, North Adelaide SA 5006